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  Release of Information

Call today and find out why more facilities are switching to Record Enterprises, Inc. Call 804-744-7765

Description of Services

Record Enterprises Inc. is a comprehensive, full service, release of information company. REI takes seriously its commitment to safeguarding the privacy and security of confidential patient information and has developed a comprehensive program to demonstrate this commitment.

Each employee is thoroughly trained and is required to sign a confidentiality agreement as a condition of employment and participate in mandatory privacy orientation sessions. The confidentiality agreement outlines Record Enterprises and individual employees' responsibilities to protect patient information.


Our quality process includes the following steps:
  • Each request for release of information is logged into CopyRecs, HIPAA compliant software.
  • Each release of information request is evaluated to ensure it meets each of the ten HIPAA criteria.
  • If the request is valid and meets all ten criteria, then our staff will pull the patient record.
  • If the request does not meet the criteria, the request along with a letter stating what is deficient is sent back to the requesting party.
  • The requested copies of the medical record are made and information is logged into CopyRecs for tracking.
  • If the request is billable, a professional appearing invoice is prepared according to state and federal guidelines. For nonbillable requests, a cover sheet is prepared which neatly fits in a window envelope for mailing.
  • The request and patient information are re-reviewed according to copy quality and content standards and the requests are mailed.
  • CopyRecs, our HIPAA compliant software, provides the required reports to meet regulatory compliance.

The benefits of using Record Enterprises for your turnkey release service are numerous:

  • Relieves the burden on your staff
  • Quicker turnaround time
  • Enhanced quality and increased productivity
  • Ensures regulatory compliance for your facility
  • Eliminates billing and collections

Meets Privacy/Confidentiality Standards

Record Enterprises, Inc. - Phone: 804-744-7765